Do not add any more to this or any other thread started or added to by msc39NJ. I did a thread search and this user has posted the exact same rants on almost every Continental thread. The past few days have been difficult for air travel. The combination of bad weather plus the volume of passengers traveling for the holidays has left the system backed up with peole trying to reach their destinations.
I'm assuming msc39
nj is from New Jersey and probably had a flight out of Continental's Newark hub. He needed only to look out his own window to know what was going on with the weather. Regardless if he was contacted about the cancellation or not wouldn't common sense tell one when there is snow ice and wind that one should call or go online to check the status of one's flight?
As for "double booking" the airlines overbook with the expectation, and they have historical records to substantiate this, that a certain number of passengers will cancel or no-show for flights. If they only booked to the capacity of each aircraft they would be flying with empty seats which is not profitable. All airlines do this so directing a complaint about over-booking at any one airline is pointless.
You obviously had a bad travel experience but does that really necessitate posting to 14 different threads that Continental is criminal and should go out of business?
I traveled yesterday to Newark. When I arrived at 7:30 PM the airport was utter chaos. Many cancelled flights on the display screens, customers in queue to be re-booked, aircraft parked all over the place, etc. Now imagine that the number of people I saw only represents a portion of those affected by cancellations. I'm sure the rest were trying to reach Continental by phone. If you don't have the patience to wait on the line just as everyone else in your situation must then that is your choice. Perhaps you'd rather go to the airport and wait in line for the same amount of time or more?
Finally, if your flight was canceled, you can go to Continental's website to re-schedule your trip with no change fees. Here's the announcement:
Quote:
EventTravel to/from/throughDatesAdditional InformationWinter StormContinental hubs: Cleveland, OH (CLE); New York/Newark, NJ (EWR - Liberty)
Other airports: Boston, MA (BOS); Cincinnati, OH (CVG); Columbus, OH (CMH); Dayton, OH (DAY); New York, NY (LGA - LaGuardia); Philadelphia, PA (PHL)Original Travel Dates:
Dec. 18, 2008 — Dec. 22, 2008
Final Travel must be completed by:
End of Validity of ticket (one year from date of issue)Change fees and/or additional fare collection will be waived if the rescheduled flights are booked in the original class of service to the same city pairs as originally ticketed and rescheduled travel commences on or before Dec. 29, 2008.
If the new travel commences after Dec. 29, 2008, change fees will be waived, however, additional fare collection will apply.
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