This is wrong. I've seen numerous of my co-workers fired for complaint letters sent in, about them, by customers. The reason things are usually not done, is that most passengers do not take the steps to formally complain, and get the name of the agent they dealt with. If they do, corrective action is taken, from suspension, to termination. In just the past few months, I've seen three of my fellow co-workers fired, for complaints.
I happen to be an airline employee, and I do go out of my way to serve the passengers. I know many agents who do just the same. You cannot lump all airline employees into one. That is BS. How are innocent employees part of the problem? It isn't my job to police my co-workers ... I am not a manager, or a supervisor, and it isn't my job to tell somebody else how to treat a customer. If I see something, that I think needs to be reported to management, I do just that, but at that point, it in the hands of management, not me, or any other "innocent" airline employees.
BTW ... I've seen fast food places offer more starting pay than many airlines pay their agents. The start of where to get good service, is for the airlines to start paying for it. If you pay fast food wages, that is the exact quality of service that you will get.
Don't just lump all airline employees into one, and blame the front line employees, doing all of the work, dealing with the delays, and cancellations, and lost baggage, etc., (which isn't their fault), for $8-9/hr, working sometimes 10-12 hours days. I have worked 11-12 hours per day, for the past two weeks, not by choice, and by the time those weeks come to and end, I'm not in that great of a mood.
Non-airline employees should stop pretending that airline employees are the only one's that can be rude. I've been treated rude my many companies, non-airline, many times. Cashiers at Wal-Mart are rude, many times, and they probably make more than that person who is dealing with you at the airline counter.
Quote:
Originally Posted by Butch Cassidy Slept Here
First, we all know that, in the US, the airlines, and their employees, are ALMOST immune from the consequences of ANY kind of bad behavior. The only exception which comes to mind is the judgement Northwest Air had to pay-out because of their stranding of passengers on a snowed-in tarmac during the nineties. The argument from airline employees which says we are hard working people who do our best to serve customers is total BS! The reality is there is no policing, by co-workers, of airline employees who have no ability to relate, appropriately, to another human being. Thus these so-called "innocent" airline employees are indeed part of the problem and richly deserve the consequences--if there were any! As to customer behavior, anyone who is drunk; assaultive; or threatens physical violence deserves whatever they get. However, this board is full of stories of customers who get the cops called on them, and get kicked-off planes, and/or kicked out of the airport for making reasonable requests, or asking reasonable questions!
|