Quote:
Originally Posted by jimworcs
There is no "suitable reason" for unprofessional behaviour. The flight attendant is trained and paid to remain professional at all times. If he or she can't do it, get another job, because this particular job requires people who are calm in the face of crisis and adversity and if a passenger can get them so riled they can't control themselves, they should not be on the airplane in the first place.
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I hope this doesn't mean that a flight attendant can't defend himself/herself when physically attacked by a passenger. Frankly, a flight attendant shouldn't have to put up with verbal abuse as well. This goes with ANY profession.