Customers get angry for many reasons. I understand that. Flight attendants should expect to hear complaints from passengers. And, yes, flight attendants should not take their comments personally...as long as the passenger does not verbally or physically abuse them, or cause problems affecting other passengers. I totally agree that a simple question should never evoke a nasty response from a flight attendant. I have come across flight attendants (thankfully rare) that have been on a power trip when dealing with passengers.
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