[jimworcs]

Until you said this (I mean a sock in the face--not a "poke"); A poke is totally unacceptable and having been at the receiving end of "a poke" it is often a sign that the customer is preparing to go into a full scale physical assault. A poke which is threatening or touches the FA would in my opinion be cause to remove a passenger from the plane. If you are expecting high standards of behaviour from the FA's it is reasonable that you should expect the passenger to behave in a non threatening way.