Complaint: Customer Service Flight DL6821 from JFK to IAH
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  #6  
Old Dec 25, 2008, 3:14 AM
countrynewsman countrynewsman is offline
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Join Date: Dec 2007
Location: Killeen, Texas
Posts: 258
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I quickly scanned the reply and note a couple of things. I'm sure I missed a few.

1. At the beginning of the letter, she made sure you knew it was Comair and not Delta (Not us...it was THEM!). Funny...the plane says "Delta" just like Colgan Air in Texas (I guess other locales as well) says, "Continental Connection" and has Continental's logo on the tail. Ergo..it is DELTA as far as the passenger is concerned.

2. She states they regret their alternate flight arrangements. Right. Three days later. Gee...camp out in the airport and wait. No problem.

3. The flight boarded without you and you were at the gate. Maybe I'm missing something, but shouldn't you get denied boarding compensation? Maybe it was due to the weight problem they associated with weather. I plea dumb on this one.