[B32]

Please offer any advice on how to resolve this issue:

One hour in to a 8.50 hour flight from London, an unidentified brown liquid started pouring on my head and neck from the unit above my seat. Initially, the stewardesses were helpful, but didn't resolve the issue, despite one climbing on the arm rest whilst I was in the seat. Then, a bursar joined the gang and also climbed on the seat and arm rest. A cup had been taped to the offending junction, with a smiley face drawn on the bottom. The offer of another seat was not followed up and so I was expected to sit under a cup of brown liquid for the next eight hours.

Despite further complaints on board, as obviously we could not be expected to sleep, one of the stewardesses said that she had tasted the liquid that was coming out of the vent and it was probably diet coke from another flight. The bursar eventually told us to go to the customer services to claim compensation and that she had spoken to them. Of course, no-one knew anything about it once we were off the plane. Darren Mitchell, the GM of AA at the airport offered his card, but is yet to respond. He did offer $100 of tokens for a $200 shirt on the presumption we would be booking with them again!

I am disappointed with AA and with Darren. I also have a rather telling photograph of a plastic cup, dribbling brown liquid and taped to the unit. Any suggestions?