On a side note
I have learned more about the rules of many tickets from the elite and frequent flyers than from the airline itself. I am disgusted by the lack of training I am given. I am told to take my training on the computer while on duty trying to check in passengers at the same time. I know of many agents that have received real training at the Flight Academy in Ft. Worth but my boss will not send me there because it costs too much money. So I have been put on the front lines by myself and told to figure it out. I am the first at my station to go through this and so far I have seen others, except for one, below my seniority quit under the circumstances. I am not too far from quiting myself. That is bad business.
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