Although you may not think it from my posts Airhead
I have significant sympathy for your situation. As the airlines are unregulated, they are engaged in a fight to the bottom and it is both the passenger and the employees who suffer. It is often the case, and I have witnessed it many times, where the passenger knows the rules better than some of the poorly trained staff. That is the result of irresponsible management. Sooner or later the chickens will come hope to roost as they did with the robber barons at the banks and at Wall Street. In the meantime you have my sympathy.
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