[EdwardseanRyan]

First of all I will say I am the online reservation director for a major Electronic Reservation Company that will remain nameless here. I am also a IOTA card holder. I have worked as a regional director for one of the largest Hotel Chains in the World.

I understand the GDS, I have flown over 47 flights this year alone (which is low) compared with previous years. Now with that being said I will start my story.

Last year I made my reservations to fly on United to a conference in San Francisco. Due to my Vice President taking ill and passing away I was forced to change my flight and then cancel it. I was first charged a change fee and then a cancellation. Then I called today to rebook my flight and was told I was going to be charged an additional $100.00 per ticket as a rebooking fee.

THIS IS ABSURD!!! And when I finally got a hold of a "Indian Based" supervisor he in a polite way called me "Stupid". His specific quote "I will speak in simpler terms so you can understand where you are wrong."

I will never be flying UNITED every again. How dare they take our money, raise our fees and then provide jobs to countries that have a low impression of the United States.

I maybe only one voice but this one voice will be very loud and I will complain loud and hard until I get satisfaction.

A copy of this email in addition to a letter has been sent off to our new Senator Jean Shaheen, and both our State of NH Congress reps.