Quote:
Originally Posted by jimworcs
Did you really conclude that the Indian people have a low impression of the United States on the basis of your conversation with this one representative? I am no defender of the airlines, but his man did not call you stupid and nothing you have reported could justify your suggestion that a whole nation has a poor impression of the United States.
Presumably, you would also like the rest of world to stop buying American products (giving jobs to US citizens) on the basis of Americans low opinion of the rest of the world. Or have I made a ridiculous sweeping generalisation on the basis of very little information.
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Jim,
Let me make one thing clear. I have worked in the travel industry and have worked with many off shore reservation centers. United has chosen to go with a company that does not provide the support needed to deal with American or Canadian consumers (or any other country). I did not feel it was necessary to go into the specifics of they very poor customer service experience. Plus they should make sure before they speak in a foreign language the person on the other side does not understand Hindi. The agent should make sure they have the consumer on hold before they make specific unflattering remarks in any language.
Other companies have moved their call centers back to Central of North America because of these specific situations that have taken place. But United would rather save money, charge fees and provide poor customer service.
No wonder they are in financial state.