My only comment to the original writer who works for a large hotel chain is that they complain about paying a change/cancellation fee. Is do you know how many times I have had to pay a fee to a hotel due to last minute changes or not making it to the hotel and had to pay for a FULL night(some cases as much as 250-300) due to last minute meeting changes. Sounds like the whole travel industry is guilty of this greed and needs to be regulated
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