I don’t know what Rule 240 is. I don’t know how to rebook a ticket and charge the fare difference without spending 45 minutes on the phone shuffling through different departments in my own company to find someone who will help me. My employeer never trained me. Yet I am put out there to “check in” and “board” passengers. It is a shame and I am often embaressed to face the passengers. I blame my manager and the managers above her who only care about the bottom line. It seems to me a better oiled machine produces more profit than a rusty one.
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