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Originally Posted by PHXFlyer
It's very possible that the 22 empty seats were a result of connecting passengers not arriving in time to make the flight. You said that there was only one agent boarding your flight so it's possible that he didn't realize until the last minute that there were misconnects which caused empty seats. At least they were able to fill most of them with standbys.
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The problem is that the gate agent was telling people to give up and leave when they had not filled the plane. And it required the flight attendants to tell him that there were empty seats. I see no way to spin that as their computer system is working properly.
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Originally Posted by PHXFlyer
OK, let me get this straight. It is somehow the flight attendants job to make sure your underage daughter doesn't consume alcohol? While you are on the same plane? Sure, he didn't ask for proof of age, but your daughter accepted the drink! I agree that the flight attendant was in the wrong but so was your daughter and it seems to me that you take no responsibility for this matter either.
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As we were 20 seats behind my daughters we had no way of knowing this was occuring. As to my daughter's responsibility, as she's 19 I figure if she gets a drink now and then I'm ok with that - when I was her age the drinking age was 18. The key issue here is that the airline has a legal obligation to not serve alcohol to minors.
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Originally Posted by PHXFlyer
Why concern yourself with other people's problems? How do you know it wasn't an agent and a supervisor or another more experienced agent helping with a complex issue? It seems to me that with a 19 year old girl getting atnked on a plane you have problems enogh without concerning yourself with the problems of others.
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If you don't understand why we should care about other people's problems, there is nothing I can say about this...
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Originally Posted by PHXFlyer
Again, you accuse the airline of waising money but for a late night arrival you would have extra baggage handlers waiting around for your flight to arrive.
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If they had just 2 people working it should not have taken an hour from landing for the first bags to pop up.
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Originally Posted by PHXFlyer
They don't scan the bags as they are loaded onto the plane so the computer would show the last place your bags were scanned while being sorted and sent for loading.
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Then the Delta agent should not have declared that the bags missed the flight.
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Originally Posted by PHXFlyer
Why should they care? They might not have a job in the near future. Most of them don't make a lot of money anyway. Passengers demand low fares and premium service. Yes, a smile is free but at the end of the day the average airline employee isn't going to go to extroadinary means to satisfy someone who probably can't be satisfied anyway.
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By your logic Southwest & Frontier should be the worst airlines - yet they provide the best service.
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Originally Posted by PHXFlyer
Delta isn't going out of business anytime soon. Merging Delta and Northwest will be a challenge but Delta has had challenges in the past. Most recently and just before the merger they emerged from bankruptcy. They addressed many cost management issues and were poised to be profitable in the long run.
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I wouldn't buy stock in them...