[DavidThi]

Originally Posted by jimworcs

PHX is being deliberately provocative in relation to the animals on the tails of the plane. The point you were making was that a company culture can affect the attitude of the employees. Southwest Airlines has lower unit costs than most, but has a company culture which promotes positive employee relationships and this is reflected in the significantly lower complaints rate on this website. I know nothing about Frontier, but if the animal painting is a public manifestation of a corporate culture which promotes pride in the quality of service, then this can certainly impact the customer experience.

Exactly - thank you.