[PHXFlyer]

Originally Posted by jimworcs

If I book a flight with Continental and have problems, I expect Continental to solve them. If Continental has sub-contracted part of the work to another company, why should I chase around trying to find out who this is and who is responsible. I paid my money to Continental and I expect them to ensure that the service is delivered to a consistent standard.

countrynewsman's complaint was mainly the lack of knowledge and training the Colgan agents had. Since they are employees of Colgan it would expedite things to simply go to Colgan to begin with. Had you read my post I advised to CC Continental as they should be aware of the situation bu tin the end they are Colgan's employees and only Colgan can take measures that they receive the proper training.

Originally Posted by abutterfinger25

Just for the record, there is no federal regultion that requires carriers to rebook passengers on another carrier.

And "Rule 240" (14 CFR 240) deals with Inspection of Accounts and Property.

Back in the days of regulation, there was a Rule 240 that required reprotecting on other carriers, but that is LONG gone.

Originally Posted by Leatherboy2006

Does Rule 240 date back to CAB? Ok I am showing my age

"Rule 240" refers to the section, usually numbered 240, in the airline's Contract of carriage. It was never an FAA or CAA regulation.

Originally Posted by countrynewsman

abutterfinger25: You're close...it's Number 24 in their contract of carriage.

Right. They simply dropped the zero at the end.

Originally Posted by countrynewsman

Rule 240 may no longer exist, but here is a copy of the applicable portion of Continental's Contract of Carriage:

2)Delay, Misconnection or Cancellation
a)When a Passenger’s ticket is affected because of a Schedule Irregularity caused by CO, CO will take the following measures:
(i)Transport the Passenger on its own flights, subject to availability, to the Destination, next Stopover point, or transfer point shown on its portion of the Ticket, without Stopover in the same class of
service, at no additional cost to the Passenger, provided that a Passenger who paid a Coach fare may only be transported on a flight in First Class or Business First Class Service subject to seat availability and if such flight will provide an earlier arrival than CO’s next flight on which coach space is available

Seems pretty clear to me. And, by the way, this was a mechanical delay...not weather delay. Big difference.

As to this being another carrier (Colgan)...may be, but if it looks like a duck, etc.

Originally Posted by abutterfinger25

based on what you included, I do not see any mention of transporting passenger's on other carriers.

Because the next section of the COC wasn't quoted:

(ii) At the Passenger’s request, provided that the tariff covering the original transportation permits
routing via the carrier which will transport the Passenger, CO will reaccommodate the Passenger in
the same class of service on the next available flight on another carrier, or combination of carriers,
if the length of the delay to the Passenger’s destination exceeds two hours.

(emphasis mine)

As you can see, CO will probably not offer this option, rather you need to request it. Of course, it only applies if the delay will cause you to reach your destination more than two hours later and the delay is not due to weather, air traffic control, work stoppage, acts of terrorism, etc. etc.