Complaint: Customer Service Horrible Travel Experience
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  #9  
Old Dec 31, 2008, 7:58 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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I think you may be missing the point...

There is no evidence in the narrative given that age was a factor, and if the author wrote their own posting then command of the english language doesn't appear to be a problem. I am not saying race was the issue, I am simply saying that it is a possibility... what evidence do you have for saying it isn't?

The dialogue between the passenger and the FA up to the seat change was fine. The FA was asking the passenger if she could speak english, felt capable of handing the emergency procedures..etc.. There is no problem, although the passenger experience of that was that the FA was speaking in a raised voice, which she clearly felt was unnecessary. However, the what happened next was totally inappropriate..

Quote:
Sir, what’s your name?”He wasn’t wearing a name tag that I saw. The flight attendant raised his voice to me saying that if I want to push this subject he would call the security agent to remove me off the flight. I replied, “Sir, I know the rules and I don’t feel comfortable with you yelling at me this way so can you call the security agent, I think I need to speak to them.” He then stated in an angry tone”You don’t make decisions I do!”, then he walked away.
You seem to have ignored this outrageous behaviour. A professional response to this request would have been,

"My name is XXXX. I am sorry to have moved you, but I did this for safety reasons. However, if you feel you have been treated unfairly you can write to the company or I can have you speak to the purser".

Instead, he went into airlinenazi mode and made threats to the passenger. This suggests that the FA was far from professional and was not acting reasonably and so on that basis, I would not rule out the idea that there was a race issue here.

Recently, a pilot on a US Airways flight in Ca asked for some passengers wearing a turban to be removed from the flight. The passenger was fully screened and didn't do anything suspicious except wear a turban. That is pure ignorance, so lets not pretend that the airlinenazi's are immune from such stupidity.