Complaint: Baggage Problem How does Air Canada get away with this??
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  #3  
Old Jan 2, 2009, 12:46 AM
Butch Cassidy Slept Here Butch Cassidy Slept Here is offline
 
Join Date: Mar 2008
Location: Nearest Airports: COD, BIL, WRL
Posts: 577
Default Contact Transport Canada

If the rules in Canada are similiar to those in the USA you, hopefully, filed a "Lost Baggage Report" at the final destination shown on your daughter's ticket. Your post suggests that was Victoria. In the USA, one has, almost, no rights in the absence of such a Report. Next, you should file a complaint with Transport Canada. Fortunately, Canadian regulations are, substantially, more pro-consumer (with regard to domestic air travellers) than is the case in the USA. I believe Transport Canada has information about how to file a complaint on its website. Finally, next trip, go WestJet!