Aftewr all you nay-sayes said my suggestion to contact Colgan directly was wrong countrynewsman received a timely reply to his inquiry. Had he gone through Continental would this reply had come so quickly? I think not.
As was stated in your apology letter, I would definitely call Continental to see if they can re-imburse you for the added expense of actually purchasing those first class seats. Although the COC clearly states they are only obligated to re-book you in the same class it would have clearly been at the deiscretion of a true CO employee to do so given your situation. If you need further assistance in this regard I have a name and e-mail address of a VP @ Continental who might be able to help you. Please PM me if you need his contact information.
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