Complaint: Customer Service Horrible
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  #15  
Old Jan 4, 2009, 12:39 PM
azstar azstar is offline
 
Join Date: Sep 2008
Posts: 375
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Quote:
Originally Posted by jimworcs View Post
That is fine AZ... so why are airlines allowed to sell more seats than they have? Answer specifically how you would feel if you went to a concert that you had booked tickets for and the venue said that they had sold more tickets than seats.. you are on standby in case there are some no shows or volunteers who would wait until tomorrow. I do not think you would be happy.

You are trying to have it both ways. The concert analogy to explain why the customer should not be able to re-book, but not explaining why the airline should not equally be held to the contract.

It is hypocritical.
You are correct, and I agree with your double standard issue. It's a valid argument.The federal government allows airlines to overbook flights and requires them to offer compensation if they are unable to accommodate a passenger. This practice goes way back to when tickets were all refundable, and there were no e-tickets so airlines didn't know who was ticketed, and who was not. I believe that overbooking should be illegal. However, when you buy a ticket (a contract with the airline) you are committing to fly on a specific flight and date. Both sides should be required to honor their commitments, in my opinion.

Last edited by azstar; Jan 4, 2009 at 12:42 PM.