I don't know what you were told by your wife and sister-in-law but Continental doesn't have a counter @JFK because they do not fly out of JFK. If they were at JFK and sent to the Continental counter they were sent to either LaGuardia or Newark.
You also never mentioned the reason for the delay.
When you say they were "bumped" do you mean the flight actually departed and they were denied boarding due to an oversell? Or were they on stanby for that flight and did not clear? Or was the flight canceled?
Please get your facts straight and post the real story.
Thanks.
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