Letter I sent to Airtran! Don't Fly them!
Dear Airtran
I flew on your airline this past holiday and was so disappointed by the demonstrated lack of competence and poor customer service.
I deliberately flew a direct flight from Milwaukee to LaGuardia on Dec 22. I had ever reason to believe my luggage would meet me in NYC especially since me having paid $15.00 for my bag implies that handling it will be "Good". My surprise when I luggage doesn't make it because some one forgot one entire luggage cart and did not load it on the plane. I survive this experience and my luggage was retrieved and returned the Sunday evening. Luckily I was visiting family or else not having my luggage would have been worst.
My return flight was worst. First I get to the LaGuardia airport on time and was told that the luggage I brought to NY from Milwaukee was now oversized and I would have to pay an additional $39.00! I was floored by this. I felt hijacked! How can the same luggage that was transported with out comment on the outgoing flight not be ok now. What incompetence! I had no choice (since I was not home but to pay this fee). I was threatened by the attendant with a charge for the outgoing oversight as if this was my fault!
The flight is delayed. I arrive in Milwaukee and then my bags take 60 minutes to get off loaded because again Airtran only had 2 handlers! We were not informed of the delay!Why if we all paid at least $15 were there not enough people to handle the luggage!
Needless to say, I think you people need to get your act together. In a time when airlines are folding, I would think that it would be important for you to have competent people working and provide exemplary service.
I will no longer fly your airline.
I myself feel that it was not worth the few dollars I saved when I purchased the ticket. Everywhere I turned I was nickle and dimed to death and offended at all turns with incompetence and poor customer service!
I will be sending a copy of this letter to the better business bureau and the FCC. I should be compensated for the $39.00 dollars I paid and for my baggage handling fees since my baggage was certainly not handled well!
Dr. Michelle Johnson
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