The airline will probably tell you that the $15.00 charge does not guarantee the handling of the bag. They will also probably tell you that they are not responsible for the first agent that neglected to charge you the over size bag on the first leg. Probably due to lack of training on the agent's part. I know how frustrating that is. Be aware of the policy that they will hide behind: They are not responsible for overweight,and / or over sized bags.
I wish you luck in reporting said incidents. File a report to the DOT too.
I am wondering what the $39.00 was for.
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