Quote:
Originally Posted by Michelle Johnson
Dear Airtran
I flew on your airline this past holiday and was so disappointed by the demonstrated lack of competence and poor customer service.
I deliberately flew a direct flight from Milwaukee to LaGuardia on Dec 22. I had ever reason to believe my luggage would meet me in NYC especially since me having paid $15.00 for my bag implies that handling it will be "Good". My surprise when I luggage doesn't make it because some one forgot one entire luggage cart and did not load it on the plane. I survive this experience and my luggage was retrieved and returned the Sunday evening. Luckily I was visiting family or else not having my luggage would have been worst.
My return flight was worst. First I get to the LaGuardia airport on time and was told that the luggage I brought to NY from Milwaukee was now oversized and I would have to pay an additional $39.00! I was floored by this. I felt hijacked! How can the same luggage that was transported with out comment on the outgoing flight not be ok now. What incompetence! I had no choice (since I was not home but to pay this fee). I was threatened by the attendant with a charge for the outgoing oversight as if this was my fault!
The flight is delayed. I arrive in Milwaukee and then my bags take 60 minutes to get off loaded because again Airtran only had 2 handlers! We were not informed of the delay!Why if we all paid at least $15 were there not enough people to handle the luggage!
Needless to say, I think you people need to get your act together. In a time when airlines are folding, I would think that it would be important for you to have competent people working and provide exemplary service.
I will no longer fly your airline.
I myself feel that it was not worth the few dollars I saved when I purchased the ticket. Everywhere I turned I was nickle and dimed to death and offended at all turns with incompetence and poor customer service!
I will be sending a copy of this letter to the better business bureau and the FCC. I should be compensated for the $39.00 dollars I paid and for my baggage handling fees since my baggage was certainly not handled well!
Dr. Michelle Johnson
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I hope you did some proof-reading of this letter before you sent it to AirTran (by the way you posted this in the American Airlines forum) because the BBB is a joke and the FCC only regulates the radio frequencies that airlines use to communicate.
As airhead said, file a DOT complaint but not in addition to, instead of.
Furthermore, was the issue when you checked in for your return flight with the overall dimensions of the bag or the weight? My thought was if you received a few gifts over your holiday travel (a 5 lb. poundcake perhaps
) your bag may have indeed weighed more for your return trip.