Baggage seems to be the most common complaint of airline service, but I don't think an extra $15 for a bag was charged by airlines to hire more baggage handlers. As to the FCC...they won't help. They're too busy making sure I don't say one of the seven no-no words on radio. Try the DOT website. They probably won't help you, but it will just add another statistic against Air Tran.
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