The agent may not be able to change the ticket is not the same as the airline can't change the ticket. The airline has a policy of making as many rules as possible to cover every contingency so that they will be able to truthfully say that you were on notice of this or that regulation. The philosophy of trying to gain by mistreating their customers hasn't worked very well so far, but they seem to repeat themselves with boring regularity. (Southwest and JetBlue excepted)
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