Complaint: Customer Service Ticket Agents Humiliate Passengers
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Old Jan 7, 2009, 3:23 PM
nuffun nuffun is offline
 
Join Date: Jan 2009
Posts: 2
Default Ticket Agents Humiliate Passengers

This is my letter of complaint to air canada and I am still looking for a place to send it. So I will start posting it everywhere I can first.

To whom it may concern:
I would like to file a complaint regarding an incident on the 6th of January, 2009, 22:20 H which occurred at the Vancouver airport.
While I was waiting for a flight to Toronto I heard the call for boarding. I went to the line up and was turned away because it was only the rear of the plane boarding first and I was in seat 21. No problem, so I stand aside but stay near to the desk. I was watching the ticket agent scan tickets and wait for them to call my seat number. He then very aggressively said to me "I told you we are boarding the rear of the plane first". No problem, I did not move but still just wait patiently and observe the ticket agent and watch people pass through and look around. The same agent then said in a more aggressive tone "Why are you staring at me? It is not going to speed things up. Don’t worry you are not going to miss your flight so you will have o wait until your seat/row is called. What’s the problem, are you in a big rush to get on the plane? Do you need to get on this plane right away?"
I replied only with "I’m not worried, so don’t worry about it"
I wanted to say lots more but feared missing my flight for being hostile, which I was not.
I found this to be very offensive, unprofessional and very uncomfortable to me. I have never been treated by a professional in such an insulting manner. I was humiliated in front of all the other passengers in the line. My demeanor at the time was of sadness as I left my upset child at home and I certainly do not need to come to an airline which will treat me in this way.
This is unacceptable. What are you prepared to do about this?