Quote:
Originally Posted by rnagel
The agent may not be able to change the ticket is not the same as the airline can't change the ticket. The airline has a policy of making as many rules as possible to cover every contingency so that they will be able to truthfully say that you were on notice of this or that regulation. The philosophy of trying to gain by mistreating their customers hasn't worked very well so far, but they seem to repeat themselves with boring regularity. (Southwest and JetBlue excepted)
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True, but as I said in an earlier post, that is the airlines. If someone chooses to fly, they have to prepare to deal with this kind of stuff. Ultimately the airlines can create any policy, and charge what they want, for what they want, just like any company can. Just like Wal-Mart can charge what they want for their products, and create whatever return policies, etc., they want.
Not saying I agree with it, but it is the truth, no way around it.