[PHXFlyer]

I'm not going to side with this agent as his demeanor seemed a bit combative, however according to your own account of the events:

Originally Posted by nuffun

While I was waiting for a flight to Toronto I heard the call for boarding. I went to the line up and was turned away because it was only the rear of the plane boarding first and I was in seat 21. No problem, so I stand aside but stay near to the desk.

So you were told once you were in the queue to board too early, yet you remained in close proximity to the jetway door.

I was watching the ticket agent scan tickets and wait for them to call my seat number. He then very aggressively said to me "I told you we are boarding the rear of the plane first". No problem, I did not move but still just wait patiently and observe the ticket agent and watch people pass through and look around.

Now you were told a second time that it was still not yet your turn and that they didn't want you loitering close to the boarding door (they didn't use those exact words but most would have inferred that) yet you still stood your ground and remained in your place all the while watching the agent process the other passengers.

The same agent then said in a more aggressive tone "Why are you staring at me? It is not going to speed things up. Don’t worry you are not going to miss your flight so you will have to wait until your seat/row is called. What’s the problem, are you in a big rush to get on the plane? Do you need to get on this plane right away?"
I replied only with "I’m not worried, so don’t worry about it"
I wanted to say lots more but feared missing my flight for being hostile, which I was not.

You wanted to say more but didn't. Good thing you at least showed some restraint there. However when you said, "I’m not worried, so don’t worry about it" was there the least bit of sarcasm in your tone? It really doesn't matter, however, since your continued presence there was aggravating the attitude of the agent. He all but told you to "step back" or "leave the immediate boarding area" but you did not comply and remaiined hovering about his work area observing his every move.

[qoute]I found this to be very offensive, unprofessional and very uncomfortable to me. I have never been treated by a professional in such an insulting manner.[/quote]

Perhaps the agent felt uncomfortable with you standing there watching him while he was working. Would you feel comfortable if a total stranger was observing your every move at work? As for professionalism, it runs both ways. You dis-respected him by not vacating the immediate area when told it was not your turn to board and by remaining in your place after repeated attempts to get you to back away. Perhaps his tone and manner were insulting, but I wasn't there and can't really comment.

I was humiliated in front of all the other passengers in the line. My demeanor at the time was of sadness as I left my upset child at home and I certainly do not need to come to an airline which will treat me in this way.
This is unacceptable. What are you prepared to do about this?

Perhaps if you had simply walked away when turned away from the boarding queue, or when you were told the second time not to loiter about, this whole thing would have been avoided. The agent had no way of knowing what was going on in your head at the time about your child.