Complaint: Burn with Hot water
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Old Jan 9, 2009, 7:18 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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This sounds like a terrible accident, but I cannot see how the airline could be held liable for this situation. Tea is served hot and will burn if spilled on skin. The airline and staff had no role in the spillage, and it sounds as if it was simply one of those events which can be put down purely to an unfortunate accident. If you could show that the passenger who moved the tray was negligent, you may have a claim against them, but it is unlikely.

In relation to what is in the First Aid kit, I think it is impossible to have kits which anticipate every need. It sounds as if the airline did their best to help, including arranging for medical help on landing. I assume you rinsed the burn with cold water until then. I think it is one of those life experiences which come under the category of accident.