I completely understand your frustration about your ordeal shipping your pets.
However, take two steps back and just imagine if you were that airport agent. In such a small airport as Buffalo that agent probably has multiple jobs he has to perform. Check-in, boarding, baggage, AND cargo. In a large airport usually there is a dedicated department who handles all the cargo shipment, but in a small one the agent is expected to know everything. Doing PPS is very complicated with a lot of regulations that the public is not aware of, nor should be.
P.S. A lot of those forms you are supposed to fill out yourself and not by the agent. There is actually a part of the airway bill that we are not allowed to write in, it must be your handwriting.
When an employee doesn't know how to perform a certain task, we usually do call another airport and get advice. If the next time you ship your dogs and you are faced with the same trouble, I would be more than happy to give you my cell phone number so that the agent can call me and I can help get through it. Of course I would only give it out in private. It's kinda funny, but usually my airport gets calls from Tallahassee, Dayton, and Louisville. Whenever I get absolutely completely finally stumped I call Greenville-Spartenburg.
As an airline agent, we are a lot nicer than you think. We're not made of stone or stupidity.
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