Excuses, Excuses
You are a true exception then with AA. Every person I have dealt with due to this incorrect charging of my card acts clueless. I am sure even being an employee, if they mess up your pay for example, do you feel like waiting 60-90 days (the additional 30 has already passed and they are telling me 60 more days) for your adjustment???? Didn't think so! Also, they were the inspection forms I was asked to fill out. The ones mentioned the application of the zip ties, did you check for this, did you check for that. I AM NOT THE IDIOT!! I know which forms I need to fill out and which they should be. We have been breeding dogs for 9 years and flying them. I am glad you have so much faith and confidence in your employer....you are one of the few. I guess the point is in smaller airports, CREATE PROCESS MANUALS!!!!!!!! It is an industry standard for processes that are not commonly done to prevent mistakes. Don't give me a cop-out on the airport size. We used to fly them all out of University Park which is TINY! No problems there!! Same process at the ticket counter.
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