Complaint: Customer Service Unreasonable Fees/Poor Customer Service
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Old Jan 9, 2009, 8:32 PM
countrynewsman countrynewsman is offline
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Join Date: Dec 2007
Location: Killeen, Texas
Posts: 258
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If I understand your complaint correctly, I will tend to side with the airlines on this one. You booked a round-trip ticket one week in advance. You save by buying in advance and save on a round trip. Now you need a one way ticket the same day from a different city. I can about guarantee you it's going to be more expensive. I checked AA's website for flights from Portland to San Antonio tomorrow and the fare per person is $578.20 one way. The economy super saver was not available. The same trip a week from now is $ 268.00 round trip. So...you have a change fee and the difference was applied to the higher fare. Not all seats on a flight are the same price all the time. It's pretty clear that AA ran out of their economy super saver seats pretty early. Now...if your delay to Seattle was the airline's fault (mechanical delay on an inbound connecting flight, for example), then they would be responsible for putting you on another flight, no matter if there were super saver seats available or not. However, in this case, the delay to Seattle was your problem...not AA's. This is the chance we take when we purchase discounted seats. I do not believe you have a valid complaint.