I understand your anger csharer, but I think you were a little hard on Eagleguy, and I am known for being tough on the airlines. His offer to give you his personal phone number is very generous and is to be applauded. However, I think that the biggest problem here isn't the initial problem of the untrained check in clerk. The biggest problem is that once it was apparent that AA had screwed up royally, instead of facing up to it, acknowledging that they had failed to meet a satisfactory standard and then moving quickly to resolve the problem; they have instead added to your frustration by making you jump hoops to get your money back and creating demands such as an airbill in order to help you. This is unacceptable. I would write to them, tell them that they have 30 days to refund your money, after that you will be filing a small claims court claim. Tell them that you will expect statutory interest on the money and you will include all your expenses, including your time, in recovering the funds. Then have no further contact.. just file the claim after 30 days.
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