You are correct and I applaud Eagle guy for the offer. The untrained clerks are an issue as I have never experienced that amount of incompetence (and no manual to help them). You are very correct though, they messes up and I am furious that they refuse to say "Hey, we really screwed up...let US fix our error." Instead, they are dodging everything they can "and will see what we can do in 30-60 days".
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