I am not so sure Bob, sounds like Horizon Air tried to help customers... AA chose not too, so customers should draw their own conclusions. In cases like this it often depends who you get. It sounds like the customer service person they got on the day was a bit more helpful than the one they got the next day.
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Alaska Airlines (Horizon Air to be exact) lowered their walk-up fare to $179 O/W in reaction to this.
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