I think your first big mistake (and not sayin its your fault) was that you argued with that counter agent 30 minutes too long. If you saw she was givin you a hard time about the flight number and stating you were on standby, you should have walked away to another agent. Personally I would never talk with another agent who acted in that manner, especially if she didn't even know or refused to look up the flight number you knew was correct. And I'm with you countrynewsman, I let price dictate who I fly with... however I am prone to fly United more often than not.
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