this is only getting worse. as the number of interactions with AA increase it becomes increasingly clear that this is organization is seriously messed up. not a single employee so far has demonstrated any interest in helping. the customer is an irritant at best and an enemy at worst. to keep the experiment clear i have requested three other people with varying backgrounds and accents to call. the interaction has been depressingly invariant.
of course there is no reply to my email. so i have resent the email and will continue to do so. i will keep up the calls as well. where are you michael moore you are so needed.
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