Complaint: Canceled / Delayed / Overbooked US Airways Express - gives your seat away
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Old Jan 16, 2009, 5:12 PM
adm120 adm120 is offline
 
Join Date: Jan 2009
Posts: 8
Default US Airways Express - gives your seat away

We came into Philadelphia from Detroit a little late, 8PM as opposed to 7:50. The pilot told us there was a plane at his gate and they were looking for another one, and that they knew there were people making connections on the plane. We waited until 8:15 to get to another gate. I ran to my gate and got there at 8:21 and was told the flight was gone. Next flight 11 PM.

DUH – how is it that a flight with connecting passengers has no gate? Certainly it was no secret we were coming in.

The fools sold my seat while I was on the tarmac and let the plane go. I was livid.

This is not uncommon in Philadelphia – which is imo the worst Hub in the world. Total indifference and incompetence.

US Airways and their Express regional (Republic) are now telling us we have to be at the gate 20 minuets before departure or they sell your seat – apparently even if you are connecting with them.

I will never go through Phily again and will cut back on US Airways and “Express” flights.