If your account, Dr Mohamed Abdel-All, is accurate, and given the nature of previous posts about EgyptAir I have no reason to believe otherwise, the treatment of your wife was inexcusable. Unfortunately you will probably never receive the apology you seek.
I couldn't help but notice the similarities between your wife's experience with EgyptAir and those of Jojo's mother which were posted upthread. It seems that both cases involved women traveling alone. Does it really suprise you that women traveling out of Egypt on a state-owned arline are treated this way? I am by no means condoning this treatment, just saying that it seems to be consistent.
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