[trishs]

I just returned from a terrible travel experience with US Airways. Their flight was late and when I arrived at my connection, the plane was still on the runway and the tunnel still connected but they told the 7 people there that it was too late to get on. They later admitted that the flight was full! This was 12 minutes before departure time and they had already given the seats away and completely boarded the plane. Yet when I was on standby, they gave people until 3 minutes before departure to come and announced it over the airport PA system. I never heard a message about my missed flight. They never told me why the first flight was late, yet said it was not their fault and I had no compensation coming of any kind while I spent 24 hours in airports. The last ten hours were in the unheated Baggage Claim area where they herded all of the left behind passengers. In the morning I had to go back through security and walk the length of the airport to get back to my flight home. They never gave me an apology or explanation of any kind as to why a customer who paid full price (not a buddy pass or standby as others I met in the baggage claim area) was stranded and pushed around for 24 hours!