Quote:
Originally Posted by trishs
I just returned from a terrible travel experience with US Airways. Their flight was late and when I arrived at my connection, the plane was still on the runway and the tunnel still connected but they told the 7 people there that it was too late to get on. They later admitted that the flight was full! This was 12 minutes before departure time and they had already given the seats away and completely boarded the plane. Yet when I was on standby, they gave people until 3 minutes before departure to come and announced it over the airport PA system. I never heard a message about my missed flight. They never told me why the first flight was late, yet said it was not their fault and I had no compensation coming of any kind while I spent 24 hours in airports. The last ten hours were in the unheated Baggage Claim area where they herded all of the left behind passengers. In the morning I had to go back through security and walk the length of the airport to get back to my flight home. They never gave me an apology or explanation of any kind as to why a customer who paid full price (not a buddy pass or standby as others I met in the baggage claim area) was stranded and pushed around for 24 hours!
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I can sympathize with you Trishs. They sold my seat while I was on the plane sitting on the damn tarmac. And their was a standby guy with me on my flight so I know the flight was full. They SUCK at Philly.
I just got a call back from Republic – US Air Express – which is the flight I came in on from Detroit. The consumer relations person told me that UA Air Corp. does the Operations at Philly – and here is the problem. US Air just is a sloppy stupid airline. Too bad Republic has to be under theses clowns. Too bad they didn’t just go out of business.
Butch Cassidy is right here. We need to have the Congress change the damn regulation so that these fools cannot just sell our seats 20 minuets before our flight.