I have run many businesses...some very sucessful...some not so. All in all I have been blessed to have more that ere succesful than not. How did I do that? Primarily because I knew what would make the customer the happiest and I did it. Now in the case of American..they were faced with a truly Solomon like deciison. Whose trip do I ruin? Again I say the flight 64 people were already over the shock of a plane that was not flight worrhy. In my opinion they should have been the ones that were delayed. Our flight was ready to go without any issues. Yet American decided to screw us. What was most compelling was the embarassment and shame of the AA personnel who lied to us about the reason for the delay. They told us our plane had a mechanical problem. Shame on them. To their credit they were very embarassed by their lies. For Christ's sake tell me the truth. Tell me we cruched the numbers and it makes better economic sense to use your plane for the Zurich flight than to send you happily to Buenos Aires. But no. They all lied. For 2 days. That evening and the next morning. Come on. Most of us knew the truth. But no. We did this for your safety.
I am 100% Irish. White as snow. My wife is Argentine. A nice coffe color. Most of the passengers on flight 64 were perfect Aryans. They got the plane. Yes the Argentine military including Juan Peron worked actively to accept Nazi war criminals. That is fact. Does that have any bearing on American's actions. If you dont think the decison was based on numbers and prejudice then my son...you have not traveled enough. I have written an article about this whole even. I am a published author. Be prepared to read it. I will post here when it is picked up. Most people are not aware of "equipment move up" or the anti-hispanic predudice of American Airlines. But they soon will.
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