The "loop" in any business does not just mean operational personnel behind the scenes. It is the public face of a business that interacts with customers that are the most critical piece to be in the "loop". The staff at JFK were indeed in the loop and they were accutely aware that our plane had been given away and as I have mentioned previously they were not happy about it. They seemed genuinely upset. Despite that they continued to lie that our plane had mechanical problems. It did not. Our plane was loaded up with the flight 64 people and went on its merry way to Zurich. No matter how you try and excuse their actions the bottomline remains the same. If the plane for flight 64 had not experienced mechanical problems they would have taken off on time. Gate 35 would have been open and our plane would have pulled into that gate. But flight 64's plane did have problems and was stuck at Gate 35. AA staffers announce that the flight for Buenos Aires will now be leaving from gate 37 and our plane would be arriving in a few moments. Shortly thereafter our plane pulls in. American personnel confirm it is the plane for the flight to Buenos Aires. Then it hit the fan as the passengers got off of flight 64. Hey here's an idea. Let's now announce that the passengers from flight 64 will now be boarding the plane at gate 37. What? The absurdity was the storyline American was trying to sell us. Yeah..sorry..12 hour delay...your plane had mechanical problems. You mean the plane that just left for Zurich. What plane? Are you kidding me? Trust me they were in the loop and did a very sloppy, unprofessional and deceitful job of lying about it. No matter how you slice it American did a miserable job on this one.
Leatherlad:
I am glad my typing or wine consumption was not at fault. As I mentioned I am a big white pasty Irishman married to a beautiful Argentine woman. I abhor prejudice in any form or for any reason. I have no bad feelings for anyone. But when American refuses to disclose how the decision to give flight 64 our plane was made... you have to think... what possible factors were considered? If you live in a world where prejudice doesn't exist I want to move next door to you. The truth is it does exist and it rears its ugly head everyday in so many ways. I simply raised a question....was the decision to delay the flight to Buenos Aires an example? American prove me wrong.
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