[Audrey Pollard]

I would like to make a complaint regarding an international travel booking with Delta where I learned upon arrival in Dubai that my connecting flight had not been booked by Delta.

I had made and confirmed an international reservation from Atlanta/Dubai/CMB ticket # 00621665555991 - Confirmation # PYNLYK for November 27, 2008.
I left Atlanta, GA to Dubai on DL 008 on Nov 27, 08. However, upon arrival in Dubai I was told by the airline that I was NOT even booked on the connecting flight from Dubai (DXB)/Colombo (CMB). I had to make several collect calls to my husband from Dubai airport asking him to speak with Delta and get the connection sorted out, without much success! After almost pleading with the airline, I was put on standby!? Finally I boarded the Sri Lankan airlines, minus my baggage! I had a very important meeting in Colombo the next day and was not able to attend the meeting because I didn’t have the samples I was carrying for the meeting. It was rather disappointing.

On Dec 1st I went to the nearest airline agent in Colombo to make my onward ticket confirmed. To my surprise I was told that I had no booking for my Colombo/Dubai sector on December 5, 08.

Apparently, Delta had not sent Sri Lankan airlines the reservation information.

This reservation was made 2 months prior to my travel and in fact, Delta is holding US$ 236.00 as penalty for making changes to my reservation. I had paid a total of US$ 2,157.20 + $ 50.00 penalty for this trip.

Delta being my preferred airline I decided to fly Delta. Upon arrival I contacted the Delta customer Service department several times, but they refused to accept their mistake, and was not at all curteous.

I would like to be compensated for the collect calls and the frustration I encountered during this trip. Please respond within 10 business days of this letter. Should I receive no response, I will file formal complaints with the appropriate agencies including the U.S. DOT and Better Business Bureau.

Thank you,
A Pollard