It is exactly that ... management. SouthWest employees are treated better, and the corporate culture is about embracing, and caring for the employees. At Continental, and many other major airlines, labor, unfortuantely, is looked at, and often times, treated as, a cost, rather than an asset. It is ashame, but does lead to the different experience you will have, and the attitude you perceive from one airline's employees, to the next.
|