Continental Airlines earned my trust
This is a followup to my above complaint. Until I can get the webmaster to take down this complaint, this is an update.
My families Christmas trip was interrupted on December 20th 2008 flying from Denver to Newark. After some miscommunications with low level staff, I was finally able to talk to someone with authority, and the situation was resolved to my satisfaction. Although the incident still cost me money out of pocket, given the circumstances, the resolution was fair and appropriate. In a business with so many obstacles outside their control, like the weather, Continental has shown itself to be a fair and proactive provider in the airline industry.
Pros:
Continental has shown itself to be a fair and proactive provider in the airline industry.
Cons:
Low level staff should have better training and more discretion to resolve issues.
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