Dec. 14th We flew from Cleveland to Memphis then Memphis to Little Rock. We changed flights in Memphis and had to sprint across the airport to make our connecting flight clear across the airport only to hurray up and wait. We boarded and sat there for 45 min. for "documentation to come through" then went into a holding pattern in the air that changed a 30 min flight into 60 min all in all it took longer to fly from Memphis to Little Rock then it would have taken to drive. NWA isn't taking security very serious either. The guy next to us boarded with drinking a glass bottle of Bud Light beer, and when it was empty he used the bottle to spit his chew. Outside of that being rude, the bottle could used as a weapon and the flight attendants did nothing. The flight back was much more fun. At the last minute NWA cancelled our Memphis to Cleveland flight due to airplane maint. We caught a flight to Columbus, we sat on the plane for 1 hour because our ground crew went missing. And of course they lost our luggage. The terrible thing about that is they don't care and are not interested in helping you. Regardless of your issue. My husband uses a breathing machine at night and cannot sleep without it. I explained, we cannot just run out and by another one and going without it is dangerous to his health. They didn't care, haven't called us. They still don't know where our bags are. No one at NWA uses the useless Luggage Tracking system. They don't even show our bags scanned in at the Airport in Little Rock. Terrible airline, people that don't care or do their jobs. We will never fly NWA again.
