Complaint: Baggage Problem Southwest Airlines Lies About Complaints
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  #9  
Old Jan 24, 2009, 5:20 AM
i450009 i450009 is offline
Southwest Airlines Employee (NOT OFFICIAL REP)
 
Join Date: Jan 2009
Posts: 10
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Let's clarify: Southwest Airlines accepts wheeled bags. However, per the Contract of Carriage, Southwest does not accept liability for protruding parts of luggage and other articles of checked baggage, including but not limited to wheels, feet, pockets, hanger hooks, pull handles, straps, zippers, locks, and security straps. Simple reasoning behind this provision: these parts are especially prone to damage even under normal handling conditions.

Irony of Agustus' above posts: Hiram Harrison (now retired from Southwest) is African American

Last edited by i450009; Jan 24, 2009 at 5:23 AM.