Get a refund
If I were you, I'd send the same info you posted at this site to United/Air Canada and or Northwest.
When I received outrageously poor treatment from Southwest airline employees, I compalined to management (on line). I received an apology, a promise to look into the employees and their actions and a voucher good for $400 on my next flight.
Be sure to include all flight information: numbers, dates, times, etc.
Good luck!
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